The Wedding Ring Shop FAQs (Frequently Asked Questions)

ABOUT THE WEDDING RING SHOP

How is The Wedding Ring Shop different from other retailers?

Our deep commitment to treating every customer like family is what sets us apart from other jewelry stores. As a family-owned business in Honolulu, we offer a warm, personalized experience with no pressure whatsoever. Our dedication to quality is reflected not only in our selection of fine jewelry, but also in our lifetime diamond warranty and free cleaning services, all ensuring your jewelry remains as beautiful as your love story.

When were you founded?

After our founder Michael Han lost his own beloved ring, he realized that rings  are more than an accessory— they’re a symbol of love, commitment, and cherished memories. Inspired by a deep commitment to eternal love, timeless elegance, and our community, The Wedding Ring Shop was founded in 1987. 

Are you a local company?

Yes— we're a proud local company! As a 4th generation Kama'aina family-owned business, we have deep roots in Honolulu and are committed to serving our community with the warmth and care that reflects our Hawaiian heritage.

What do customers say about The Wedding Ring Shop?

Our customers often commend us for the exceptional service and warm, inviting atmosphere we offer with every guest. They appreciate the personalized, pressure-free approach our knowledgeable team provides, making the process of selecting the perfect ring a truly enjoyable experience. Many also highlight our stunning collection of diamonds, frequently referred to as "Hawaii's Most Beautiful." The glowing reviews we often receive reflect the care and dedication we bring to every interaction​.

GENERAL

What are the store hours?

Our store hours are Monday through Saturday from 10:00 AM to 6:00 PM. We are closed on Sundays. If you prefer a more personalized shopping experience, individual appointments can be arranged to fit your schedule.

What is the return policy?

Our return policy is designed to ensure your complete and total satisfaction. If you're not entirely happy with your purchase, you can return or exchange the item within 30 days with proof of purchase. The returned item must be brought back in its original unworn condition, along with the receipt. However, custom or altered pieces are not eligible for returns. If you have any questions about returns, consult with our team for specific details.

How do I return an online order?

To return an online order, simply contact our customer service team for detailed instructions. We'll guide you through the return process, which may include shipping the item back to our store. Ensure that the item is in its original, unworn condition, and include all original packaging and documentation. We also recommend insuring your return shipment to help protect against potential mishaps during shipping.

What is the trade-in policy?

Our trade-in policy allows you to upgrade your jewelry by trading in your existing piece. We will assess its current value and apply it towards the purchase of a new item from our store. The process is straightforward, and our team will guide you through each step to ensure you get the best value for your trade-ins.

What warranties come with my purchase?

We offer a lifetime diamond warranty that covers routine maintenance and care with every purchase. If your diamond ever becomes separated from its setting and becomes lost, we will replace it with a new diamond of equivalent value as long as you bring it in annually for cleaning and inspection. This warranty ensures your piece stays radiant and secure over the years, giving you peace of mind that your jewelry will be well-taken care of if disaster strikes.

What forms of payment do you accept?

We accept a variety of payment methods including major credit cards, debit cards, and financing options through approved providers. We aim to make your purchase as easeful and convenient as possible, ensuring a smooth transaction process.

What is the shipping policy?

Our shipping policy ensures that your purchase is safely delivered to your preferred address. We offer various shipping options, including expedited services, to accommodate your needs. Every item is securely packaged, and shipments are insured for your peace of mind. For international orders, additional charges and customs fees may apply.

Do I need to make an appointment to shop?

While appointments are not required to shop with us, they are recommended if you prefer a more personalized experience. Scheduling an appointment ensures that one of our expert team members will be available to provide dedicated attention and guidance during your visit.

What services do you offer?

We offer a wide range of services to care for your jewelry, including custom design, jewelry repair, resizing, and cleaning. Our lifetime diamond warranty ensures that your precious pieces are always protected. Additionally, we provide appraisals and offer expert guidance to help you select or upgrade your jewelry.

Can I get my jewelry cleaned or repaired if I didn’t purchase it from you?

Yes! We offer cleaning and repair services even if your jewelry wasn't purchased from our showroom. Our expert jewelers are equipped to handle a wide range of repairs and provide professional cleaning to keep your pieces looking their best.

Do you buy back unwanted jewelry?

Yes, we do buy back unwanted jewelry. Our team will evaluate your piece and provide a fair offer based on its current value. This gives customers the opportunity to trade in or sell your jewelry with confidence, knowing you're getting an appropriate and competitive offer.

Do you repair jewelry onsite?

Yes, we offer in-house jewelry services at our location in Honolulu. Our skilled jewelers are equipped to handle various repairs directly in our store, ensuring quick and efficient service that will keep your jewelry in excellent shape for many years to come. This allows us to maintain our high-quality standards and provide timely care for your cherished pieces.

DIAMONDS

Do you carry lab-grown diamonds or naturally mined diamonds?

We proudly carry both naturally mined and lab-grown diamonds, offering a variety of options to suit your distinct preferences. Each diamond is carefully selected to meet our immense standards for quality and brilliance, whether you choose a lab-grown or a natural stone.

Are your diamonds responsibly sourced?

Yes, all of our diamonds are responsibly and ethically sourced. We are committed to our adherence to ethical practices, and we ensure that every diamond we offer is obtained through responsible and conflict-free channels. This commitment allows you to shop with confidence, knowing that your purchase supports positive and sustainable practices in the diamond industry.

Are your diamonds conflict-free?

Absolutely! Every diamond we offer is conflict-free. We take great care to ensure that each diamond is sourced from ethical, responsible suppliers who adhere to strict industry standards. This dedication to transparency and integrity means you can wear your jewelry with pride, knowing it reflects both beauty and ethical responsibility.

Can I put a diamond on hold?

Yes, you can put a diamond on hold before purchasing it. We understand that choosing the perfect diamond is a significant decision, so we offer the option to place a hold on your selected diamond for a limited time. This allows you to take the time you need to make your choice without worrying about it being sold before you commit to a specific stone.

Can I upgrade my diamond?

Yes, you can upgrade your diamond with us if you’re seeking something new. We proudly offer a diamond upgrade program where you can trade in or sell your current diamond and apply its value towards the purchase of a new, larger, diamond, or a higher-quality one. This allows you to enhance your jewelry while retaining the sentimental value of your original purchase.

Are your diamonds laser inscribed?

Yes— many of our diamonds are laser inscribed for identification purposes. Often including a unique identification number, this microscopic inscription is invisible to the naked eye and helps verify the diamond's authenticity and quality. It’s a feature that also provides added peace of mind and traceability for your precious stone.

Do your diamonds come with a diamond grading report?

Every diamond we sell comes with a grading report from reputable gemological laboratories such as the Gemological Institute of America (GIA). This report provides an in-depth analysis of the diamond's characteristics, including the 4 Cs— cut, color, clarity, and carat weight— ensuring unmatched transparency and confidence in your purchase.

ENGAGEMENT RINGS

Can I buy only a setting if I already have a diamond?

Yes, you can purchase an engagement ring setting without a center stone  if you already have a diamond. We welcome customers who want to create their ideal ring by bringing in their own diamond, or by working alongside our team on a custom design. Our team will help you select the perfect setting to complement your stone, ensuring a beautiful and secure fit.

Can I propose with a temporary setting?

Yes, you can propose with a temporary setting! This option allows you to present the diamond in a simple setting, giving your partner the chance to choose their preferred ring design later. It's a thoughtful way to involve them in the final decision of their engagement ring while still making the proposal special.

Does The Wedding Ring Shop offer alternative gemstones to diamonds? 

Yes we do! We offer alternative gemstones to diamonds for engagement rings. While our primary focus is on diamonds, we also provide more colorful options such as sapphires, emeralds, and other precious gemstones. These alternatives allow you to create a truly unique and personalized engagement ring that beautifully reflects your style and preferences.

Are all of The Wedding Ring Shop’s white gold rings rhodium-plated?

Yes, all of our white gold rings are rhodium-plated. Rhodium plating enhances the durability and brightness of white gold, giving it a brilliant, reflective finish. This plating helps maintain the ring's beautiful, white appearance and provides additional protection against scratches and tarnish.

Can The Wedding Ring Shop help me design a ring?

Absolutely! We specialize in helping customers design their dream ring. Whether you have a specific vision in mind or need guidance throughout the process, our expert jewelers will work closely with you to create a custom ring that perfectly reflects your style and story. From selecting the perfect gemstone to choosing the setting, we’re here to bring your vision to life.

How long does it take to get a ring?

The time it takes to receive your ring from us can vary depending on whether it's a custom design or a ring from our existing collection.

For rings that we already carry in-store, you can typically take them home the same day. However, this can also depend on any sizing or adjustments that may be needed before the ring is perfect.

For custom-designed rings, the process generally takes longer. This timeline can vary based on the complexity of your design, but it usually takes several weeks from the initial consultation to the completion of your project. We work closely with you throughout the process to ensure the final piece meets your expectations, every step of the way.

Can The Wedding Ring Shop help me keep my ring a surprise?

Yes, we can absolutely help you keep your ring a surprise! Whether you’re planning a surprise proposal or a special gift for someone you love, our team is experienced in maintaining discretion throughout the entire shopping process. We also offer discreet communication methods, secure payment options, and can even help coordinate a time for you to pick up the ring or have it delivered without spoiling the surprise to your recipient.

Do I need insurance for my ring?

While it’s not mandatory to do so, we strongly recommend insuring your ring. While our rings are crafted with the highest quality materials and the utmost care, insurance provides added protection against unexpected events like loss, theft, or damage. Many customers find additional peace of mind knowing their investment is well-protected, and our expert staff can guide you through the process of securing insurance for your ring.

FINANCING

What types of financing options are available?

We offer a variety of financing options to help make your completing your purchase more manageable. Among our options, this includes interest-free financing plans and extended payment plans through approved lenders. Our team will work with you to find the best plan that suits your budget, ensuring you can invest in the perfect ring without financial stress.

How can I apply for financing?

To apply for financing, simply visit our The Wedding Ring Shop and speak with one of our team members, who will guide you through the application process. We partner with reputable financing providers to offer flexible payment options for your purchases. You'll need to complete a quick application, which usually requires basic financial information. Once approved, you can immediately start using the financing plan to purchase your desired jewelry.

Do you offer layaway?

Yes, however, we encourage you to contact us directly to discuss flexible payment options that may suit your needs. Our team is here to help you find the best solution to make your jewelry purchase as convenient as possible.

JOBS

What are the open positions?

Currently, we have an open position for a fine jewelry consultant. If you're passionate about jewelry and providing exceptional customer service to the Honolulu community, we encourage you to apply! For more details on this role and to explore potential future openings, please visit our careers page​.

How do I apply for an open position?

To apply for any of our open positions, visit our careers page and select the job you’re interested in. From there, you can view the details and submit your application online. We look forward to learning more about you and exploring the possibility of you joining our team!

Experience Luxury at The Wedding Ring Shop

As Hawaii's premier jeweler, The Wedding Ring Shop is proud to offer the finest luxury jewelry featuring "Hawaii's Most Beautiful Diamonds." Our Honolulu jewelry store showcases a carefully curated selection of exquisite pieces, perfect for any occasion. We invite you to visit our showroom today or to request an appointment for a personalized consultation with one of our expert team members, and ensure a truly exceptional shopping experience.